Privacy Policy Overview

At Vegasino (“we”, “us”, “our”), your privacy is a priority. This policy outlines how we collect, use, protect, and share your personal data when you visit and interact with our website or services. By continuing to use our platform, you agree to the practices outlined here. If you disagree, we kindly ask you not to use our services.

1. Who Controls Your Data

The data controller for your information is Vegasino, a company registered in Costa Rica. For any concerns or questions about how we handle personal data, please reach out to our Data Protection Officer at [email protected].

2. Types of Information We Collect

We may gather various categories of personal data during your use of our services, including but not limited to:

• Full name
• Email address
• Contact number
• Residential address
• IP address
• Date of birth and gender
• Device and browser data
• Usage activity (location, access times, interactions)
• Registration and profile info
• Payment and withdrawal history
• Any data you provide while communicating with us
• Documents submitted for identity and compliance checks
• Special category data (e.g., health or ethnicity if voluntarily provided)
• Information from third parties for fraud detection and responsible gaming

3. Purpose of Processing Your Data

We process your personal data for the following operational, legal, and service-related reasons:

• To manage your user account and deliver our services
• To confirm your identity and age
• To handle financial transactions such as deposits and withdrawals
• To fulfill legal duties (e.g., AML and responsible gaming rules)
• To inform you about service changes and account updates
• To run promotions and bonus programs
• To deliver marketing material (only with your permission)
• To personalise content and user experiences
• To analyse usage trends and improve services
• To prevent fraud and ensure platform security
• To produce aggregated statistics and internal reports

4. Legal Grounds for Using Your Data

Our data processing is carried out in line with the GDPR, the Maltese Data Protection Act, and relevant gaming legislation. Processing is based on one or more of the following:

• Your explicit consent
• Fulfilment of contractual obligations
• Compliance with legal requirements
• Our legitimate interests in running and protecting our business

5. How Long We Keep Your Data

Your personal data is stored only as long as necessary to meet the purposes stated in this policy and to comply with legal obligations. Typically, we retain data for up to five years following account closure or last activity. In some cases, such as self-exclusion or regulatory investigations, data may be held longer if legally required.

6. Marketing Preferences

If you opt in, we may send you promotional messages about our services or selected partners. You may update your communication preferences or unsubscribe at any time via your account settings or the unsubscribe link in our emails.

7. Cookies and Tracking Tools

To improve your experience, we use cookies and related technologies to:

• Maintain website functionality and security
• Remember preferences and login details
• Monitor user behavior for analytics
• Deliver personalized ads

You can manage your cookie settings directly through your browser. Please note that some cookies are essential for the site to operate correctly.

8. Sharing and International Data Transfers

Your data may be shared with third parties such as:

• Trusted service providers (e.g., payment processors, IT systems)
• Law enforcement or regulatory bodies if legally required
• Verification and fraud prevention agencies
• Entities within our corporate structure
• Parties you consent to share your data with

If personal data is transferred outside the EEA, we apply appropriate safeguards such as Standard Contractual Clauses to ensure data protection.

9. How We Protect Your Information

We apply industry-standard technical and organizational measures to safeguard your personal information from unauthorized access, misuse, loss, or alteration. These measures are reviewed regularly to remain effective.

10. Your Data Protection Rights

You have several rights regarding your personal information, including:

• The right to know how your data is used
• The right to request access to your data
• The right to request corrections of inaccurate data
• The right to request deletion in applicable situations
• The right to limit or object to certain processing activities
• The right to receive your data in a portable format
• The right to withdraw consent at any time
• The right to avoid automated decision-making with legal or significant impact

To exercise any of your rights, contact us via [email protected].

11. Policy Updates

We may revise this Privacy Policy periodically. Updates will be posted on this page with a revised date. Your continued use of our services signifies your acceptance of any changes.

12. Filing Complaints

If you are concerned about our data handling practices, you may contact us directly at [email protected]. You are also entitled to file a complaint with your local data protection authority.

Last updated: 28.05.2025